Prepare for you’re Salesforce Admin Credentials #SayNoToDUMPS
here are the following Question and Answers to get prepared for your upcoming Salesforce Admin Certification Exam.
51. Universal Containers has a private sharing model in which regional sales managers are only allowed to view opportunities in their own regions. For reporting purposes, they additionally need read-only access to opportunities in other regions. What permission can a system administrator enable to meet this requirement in the regional sales managers custom profiles?
A. “View All” for opportunities
B. “Visible” for the Sales app
C. “View All Data”
D. “Read” for opportunities
52. Which component can be included in a custom home page layout? Choose 3 Answers
A. Analytic snapshots
B. Pending approvals list
C. Messages and alerts
D. Trending Chatter topics
E. Dashboard components
53. How can knowledge articles be used? Choose 2 Answers
A. To display Salesforce Answers
B. To resolve customer cases
C. To display Salesforce Solutions
D. To display for Customer self-service
54. Which statement about Chatter posts and comments are true? Choose 2 Answers
A. Updates to the Chatter feed on a record are only visible to users with access to the record.
B. Posts to a user’s profile are hidden from anyone below that user in the role hierarchy.
C. Posts made to user’s profile are visible to all users in the organization
D. Posts to a user’s profile can be made private by clicking the lock icon.
55. The marketing team at Universal Containers wants to send an email to each lead received from its website. The country of the incoming lead should determine the language of the email that will be sent to the lead. How can system administrator automate this process?
A. Create an email template for each language and an auto-response rule to send the appropriate template.
B. Create an email template for each language and an assignment rule to send the appropriate template.
C. Create an email template for each language and a workflow alert to send the appropriate template.
D. Create a single email template and use the translation workbench to translate and send the appropriate template.
56. Universal Containers requires that its Salesforce account data, including attachments, be backed up weekly. Which tool should a system administrator use to accomplish this?
A. Account report export
B. Data export service
C. Account analytic snapshot
D. Data loader
57. Criteria-based sharing rules can be created for which objects? Choose 3 Answers
A. Users
B. Contacts
C. Campaign Members
D. Accounts
E. Opportunities
58. Universal Containers wants to ensure that users complete the standard Industry field when creating a new account record. To address this concern, the administrator set the Industry field as required. However, some users are still able to create a new account record without completing the Industry field. What should an administrator do to troubleshoot the issue? Choose 2 Answers
A. Verify the Industry field is set as required on all the account page layouts assigned to the user’s profile
B. Verify the users have the “Modify All Data” permission for accounts on their profiles.
C. Verify the users have the “Edit” permission for accounts on their profiles.
D. Verify the field-level security for the Industry field is not set to “Read Only” on the user’s profiles.
59. Sales representatives at Universal Containers should not be able to create leads, delete their own accounts, or send mass emails.
How can an administrator meet these requirements?
A. Create a sharing rule.
B. Create a custom profile.
C. Modify a standard profile.
D. Change the organization-wide default settings.
60. Universal Containers uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities. Which feature should a system administrator use to meet this requirement?
A. Lookup field
B. Workflow field update
C. Roll-up summary field
D. Cross Object Formula Field
61. Which accounts are automatically synchronized on Salesforce Classic Lite?
A. Accounts that the user owns
B. Any account created in the last 30 days
C. All recently accessed accounts
D. Accounts selected with the sync button
62. Which statement about Mobile Lite is true? Choose 2 Answers
A. It must be enabled by an administrator
B. It is available to customer portal users
C. It is available to users without a mobile license
D. It is available to partner portal users
63. What can a system administrator customize for a partner portal without affecting the user interface for internal Salesforce users?
A. Standard Field labels
B. Tab Colors and Fonts
C. Page Layouts
D. Custom object tab names
64. Which step must a system administrator take before users can use the Salesforce for Outlook client?
A. Assign users to Outlook configuration
B. Specify a user’s Outlook synchronization folders
C. Select syncing direction and conflict behavior
D. Run a first time synchronization for each user
65. What should a system administrator consider when setting up Mobile Lite?
A. Mobile Lite configurations can be created for each user
B. Mobile Lite users must have a mobile license assigned to them
C. Mobile Lite provides access to standard objects and dashboards
D. Mobile Lite must be enabled before users can install it
66. Sales management at Universal Containers is requesting better visibility into specific types of sales deals. They need to be notified when opportunities worth a large amount are close to closing. They would also like to receive a list of opportunities that are still open past the close date. Which feature can a system administrator use to accomplish this? Choose 2 Answers
A. Opportunity update reminders
B. Big deal alerts
C. Opportunity Escalation Rules
D. Opportunity field history tracking
67. An opportunity record created with a close date of July 30, meets the criteria of time – dependent workflow rule. The time dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?
A. The time dependent action is automatically removed from the queue
B. The time dependent action is put on hold
C. The time dependent action will execute on July 30
D. The time dependent action will execute on July 23
68. A marketing user needs to create a new campaign, but the New Button is NOT visible from the campaign home page. The system administrator has verified that the user has the “Create” profile permission for the campaign object. How should the system administrator resolve the issue?
A. Select the Marketing User checkbox in the user record.
B. Select the “Manage Campaigns” profile permission.
C. Grant the user “Read” profile permission for the campaign.
D. Add the New button to the page layout using the page layout.
69. What can an administrator configure for users on the search results page? Choose 3 Answers
A. Filters by which users can narrow down results
B. Objects included in the search
C. Fields being searched on for each object.
D. Number of records displayed for each object.
E. Columns displayed for each object.
70. The support group at universal container wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases. What feature should an administrator use to meet the requirement? Choose 3 Answers
A. Permission sets
B. Record Types
C. Support processes
D. Page layouts
E. Field-level Security
71. Sales management at universal containers needs to display the information listed below in each account record
– Amount of all closed won opportunities
– Amount of all open opportunities
Which feature should a system administrator use to meet this requirement?
A. Calculated columns in the related list
B. Roll-up summary fields
C. Cross-Object formula fields
D. Workflow rules with field updates
72. What type of field allows users to input text, images, and links?
A. Input area
B. Text and Image area
C. Text area
D. Text area (rich)
73. When case assignment rules are being setup, cases can be assigned to whom?
A. Queue
B. User
C. Case Team
D. Contact
74. What should an administrator consider when setting up case feed?
A. Case feed replaces the standard case detail page by default.
B. The Use Case Feed permission is automatically active for all profiles.
C. Case feed requires the Service Cloud User feature license.
D. Chatter Feed tracking must be enabled for the case object.
75. What type of record access can an administrator grant?
A. Read/Write
B. Read only
C. Read/Write/Delete
D. Read/Write/Transfer
76. A system administrator at Universal Containers needs to transfer records from one user to another. What object can be transferred using the mass transfer tool? Choose 2 Answers
A. Leads
B. Campaigns
C. Quotas
D. Accounts
77. What must an administrator do when creating a record type?
A. Create a new page layout for the record type
B. Set the field-level security for the record type
C. Assign the record type to the appropriate profiles
D. Add the record type to the required user records
78. What will happen when a user attempts to log in to Salesforce from an IP outside the users profile but within the organization-wide trusted IP range?
A. The user will not be able to log in at all.
B. The user will be able to log in after the computer is activated.
C. The user will be able to log in without activating the computer.
D. The user will be able to log in after answering the security question.
79. What can user do with Mobile Lite? Choose 2 Answers
A. View Create Edit and Delete Accounts Contact and Opportunities
B. View Campaign Manager
C. View Create Edit and Delete Custom Objects.
D. Search for record that was not previously downloaded to a mobile device
80. What can be modified on standard object fields? Choose 3 Answers
A. Field type
B. Label
C. Default text
D. Help text
E. Picklist Values
81. What is the purpose of the service cloud (customer) portal? Choose 2 Answers
A. To share support reports and dashboards with high profile accounts.
B. To provide Web self-service by exposing knowledge articles.
C. To allow customers to log and check the status cases online.
D. To allow partners to access contact records for case collaboration.
82. What is the capability of the service cloud (customer) portal? Choose 2 Answers
A. Customer can log, view, edit, and close their own cases.
B. Customers can view and edit contacts related to their own accounts.
C. The portal and its users can be created without additional licenses.
D. The portal can be customized with corporate branding.
83. What standard object has a one-to-many relationship with the account object? Choose 3 Answers
A. Lead
B. Opportunity
C. Campaign
D. Contact
E. Case
84. A marketing user has received a file of leads to import. What tool can be used to avoid duplicate leads?
A. Merge Leads function
B. Validation Rules
C. Data Loader
D. Import Wizard
85. How can a system administrator restrict users from viewing certain fields in list views, searches, page layouts and reports?
A. Set the field to hidden on the user role
B. Remove the field from page layouts
C. Set the field to hidden using field-level security
D. Remove the field from reports and list views
86. Universal containers is using a private sharing model. The US sales director needs full access to all records of the US sales representatives. How can this be accomplished?
A. Place the US sales director in a queue with the US sales representative’s.
B. Define a role hierarchy where the US sales representatives roll up to the US sales director.
C. Give the US sales director read/write/edit/delete object permissions on the profile.
D. Define a role hierarchy where the US sales director rolls up to the CEO.
87. What is affected by changing the default locale setting for an organization?
A. Language
B. Date fields
C. Currency
D. Time zone
88. What setting is controlled by a user’s profile? Choose 3 Answers
A. Field level security
B. Feature license assignment
C. Record type assignment
D. Locale settings
E. Assigned apps
89. What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?
A. Read-Only
B. Default On
C. Default Off
D. Tab Hidden
90. A sales executive at Universal containers wants to be notified whenever high-value opportunities are created for hot accounts. How should an administrator meet this requirement?
A. Create an escalation rule based on the opportunity amount.
B. Create the workflow rule on opportunity object.
C. Create an auto-response rule on the opportunity amount.
D. Create a validation rule that evaluates the account rating.
91. Which statement is true regarding an approval process? Choose 2 Answers
A. A delegated approver can reassign approval requests.
B. An approval action defines the result of record approval or rejection.
C. An assignment rule defines the approver for each process step.
D. The approval history related list can be used to track the process.
92. The sales team at Universal Containers wants an easy solution to gather customer requirements and share presentations with their customers. What should an administrator do to help the sales team achieve this? Choose 2 Answers
A. Use chatter files to share presentations.
B. Create opportunity teams for customers.
C. Add customers to libraries.
D. Add customers to private Chatter groups.
93. Universal Containers needs to synchronize data between salesforce and an external financial system. How can a system administrator accomplish this?
A. Use an external ID field to match records between systems.
B. Use the excel connector to export records from both systems.
C. Use the data loader to match records between the systems.
D. Use the data loader to upsert Salesforce records into the financial system.
94. What does the controlling field determine when field dependencies are being created?
A. The dependent fields that appear on a layout
B. The default value populated in the dependent field
C. The values that appear in the dependent field
D. The field-level-security for the dependent field
95. If two objects have a parent child relationship, how can a user access the child record from the parent record?
A. Lookup field
B. Related list
C. Custom link
D. Child field
96. Universal container uses a private sharing model for opportunities. The sales team wants sales engineers to be involved in specific Opportunities to help sales representatives close deals faster. How can an administrator meet this requirement?
A. Add sales engineers to account teams.
B. Add chatter groups to opportunities.
C. Enable chatter Feed Tracking on opportunities.
D. Add sales engineers to opportunity teams.
97. The administrator at universal containers will create a custom field to track a specific Tier 2 support user on a case record.
What data type should be used while creating this custom field?
A. Hierarchical relationship
B. Lookup relationship
C. Formula
D. Lookup Filter
98. Universal containers set the organization-wide defaults for cases to private. When a case is escalated, case ownership changes to Tier 2 support agent. How can a system administrator give the sales operation team read/write access to all escalated cases?
A. Create a case escalation rule.
B. Create a case assignment rule.
C. Create a criteria-based sharing rule.
D. Create an ownership-based sharing rule.
99. Universal Containers uses Web-to-Case to convert support requests submitted through its website into cases. The support team would like Salesforce to automatically send an email containing password reset instructions to the customer when the case subject contains the words “forgot” and “password”. What does the administrator need to configure to meet this requirement?
A. Email-to-case
B. Auto-response rule
C. Validation rule
D. Support settings
100. What should a system administrator consider when setting up Mobile Lite?
A. It must be enabled for the entire organization
B. It allows access to most custom objects in the organization
C. Only recently viewed records are synchronized
D. It allows access to all standard objects in the organization
– Please complete this Trailmix along with Super badge. Also, complete Business Administrator, Security Specialist, Lightning Reports and Dashboards super badges.
– You can go through these questions to speed up.
– Attempt some online mock exams to gain confidence.
Hope this helps!!
For any kind of assistance on this, please feel free to contact me [email protected]
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