Prepare for you’re Salesforce Admin Credentials #SayNoToDUMPS
here are the following Question and Answers to get prepared for your upcoming Salesforce Admin Certification Exam.
1. Universal Containers wants to create a custom object to capture account survey data. Users must be able to select an account from the survey record. Users also need the ability to view related surveys on the account record. How should the system administrator meet these requirements? Choose 2 answers
A. Create a lookup relationship field on the account object.
B. Add the account related list to the survey page layout.
C. Create a lookup relationship field on the survey object.
D. Add the survey related list to the account page layout.
2. When converting a lead, how can an administrator capture custom lead data on the converted contact?
A. Map custom lead fields to custom contact fields.
B. Use the lead conversion wizard to select the fields.
C. Use the data loader to move the custom lead data.
D. Map custom lead fields to standard contact fields.
3. Which feature license can be assigned to a user record in Salesforce? Choose 2 answers
A. Service Cloud User
B. Console User
C. Knowledge User
D. Opportunity User
4. A time-dependent action is placed in the workflow queue when the record is created. When will the action be removed from the queue? Choose 2 answers
A. When another record triggers the same workflow rule
B. When the record no longer matches the rule criteria
C. When a validation rule is triggered for the record
D. When the action is deleted from the workflow queue
5. How can a sales user relate an opportunity to a campaign? Choose 2 answers
A. Select the campaign record type when creating the opportunity.
B. Select the primary campaign source for the opportunity.
C. Use the campaign influence related list on the opportunity.
D. Use the campaign hierarchy related list on the opportunity.
6. Universal Containers requires that the organization-wide default for opportunities be set to public read/write. However, sales users are complainging that reports return too many results, making it difficult to find their team’s opportunites in the report results. How can the system administrator address this problem?
A. Update the sharing rules to limit user access to certain opportunities.
B. Move the opportunity reports into each user’s personal report folder.
C. Move the opportunity reports into a folder with restricted access.
D. Use the Show filter to filter report results and reduce records returned.
7. Which dashboard component can display data from the summary rows of a report? Choose 2 answers
A. Table
B. Gauge
C. Chart
D. Metric
8. What is the purpose of the AppExchange? Choose 2 answers
A. Customers can share and install apps published by Salesforce partners.
B. Administrators can download and customize pre-built dashboards and reports.
C. Support users can install the Service Cloud console custom app.
D. Partners can download accounts and contacts to collaborate on sales deals.
9. Which statement about products and price books is true? Choose 2 answers
A. The standard and list price for a product can be listed in multiple currencies.
B. A product can have a different list price in different price books.
C. Price books that contain assets cannot contain products.
D. Products without a price are automatically added to the standard price book.
10. What can be done with a workflow field update action? Choose 2 answers
A. Apply a specific value to a field.
B. Change the record type of a record.
C. Update the value of a field on a child object.
D. Update the value of a formula field.
11. Universal Containers has two sales groups, Each group has its own unique sales process. What is the best way to ensure that sales representatives have access to only the stages relevant to their sales process when working on opportunities?
A. Roles
B. Multi-select picklists
C. Record Types
D. Page layouts
12. What permission is set in a user’s profile? Choose 3 answers
A. Object Permissions
B. Marketing User
C. Mass Email
D. Active
E. Run Reports
13. Where can the multilingual solution feature be enabled? Choose 2 answers
A. Public Knowledge Base
B. Salesforce Content
C. Self-service portal
D. Solution tab search
14. Universal Containers wants to automatically back up all Salesforce data on a monthly basis. Which tool can a system administrator use to meet this requirement?
A. Data export service
B. Analytic snapshot
C. Import wizard
D. Scheduled report
15. What will happen when a user attempts to log in to Salesforce from an IP address that is outside the login IP range on the user’s profile but within the organization-wide trusted IP range?
A. The user will not be able to log in at all.
B. The user will be able to log in without activating the computer.
C. The user will be able to log in after the computer is activated.
D. The user will be able to log in after answering a security question.
16. What can be transferred from one user to another user during a mass transfer of account records? Choose 3 answers
A. Open activities
B. Open cases
C. Closed activities
D. Related custom object records
E. Closed cases
17. Which setting can a system administrator enable in the Salesforce user interface? Choose 2 answers
A. Chatter messages for specific users
B. Related list hover links
C. Printable list views
D. Customizable recent tags
18. Universal Containers has two business groups, Products and Services. Both groups will be using Opportunities to track deals, but different fields are required by each group. How should a system administrator meet this requirement? Choose 2 answers
A. Create two record types.
B. Create two page layouts.
C. Create two permission Sets.
D. Create two Sales Processes.
19. If two objects have a parent-child relationship, how can a user access the child record from the parent record?
A. Related list
B. Lookup field
C. Custom link
D. Child field
20. A system administrator at Universal Containers created a new account record type. However, sales users are unable to select the new record type when creating new account records. What is a possible reason for this? Choose 2 answers
A. The record type has not been activated.
B. The record type does not have an associated page layout.
C. The record type has not been set as the default record type.
D. The record type has not been added to the sales user profile.
21. What should an administrator consider when configuring workflow rules? Choose 2 answers
A. Rules must be deactivated before using an import wizard.
B. Rule actions can take place immediately or on a specific date or time.
C. All existing records are evaluated when a new rule is activated.
D. Rules can be evaluated when records are created or edited.
22. When importing data, what happens if some records do NOT meet the data validation criteria?
A. Import process fails only for the records with invalid data.
B. Import process ignores the data validation criteria.
C. Import process requires user authorization to import the invalid records.
D. Import process aborts when it encounters the first invalid record.
23. What is an option when customizing a report? Choose 3 answers
A. Add a grouping.
B. Add a filter.
C. Add a gauge component
D. Schedule a refresh time
E. Summarize fields
24. A user is having trouble logging into Salesforce. The user’s login history shows that this person has attempted log in multiple times and has been locked out of organization. How can the system administrator help the user log into Salesforce?
A. Click Reset Password on the user’s record detail page.
B. Log in as the user and enter a new password.
C. Click unlock on the user’s record detail page.
D. Send an email to the user containing the user’s password.
25. Universal Containers currently assigns its users from the facilities and IT teams to the same profile. Universal container recently created a custom object to track company cars and wants only users from the facilities team to have access to this new object. How can an administrator meet this requirement?
A. Modify the standard profile currently shared by both teams.
B. Configure field-level security on the new object for the facilities team.
C. Assign the facilities team to a new role in the role hierarchy.
D. Create a custom profile for users on the facilities team.
26. When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?
A. Personal currency
B. Corporate currency
C. Record currency
D. Active currency
27. What should be considered when configuring the lead conversion process? Choose 2 answers
A. Roll-up summary lead fields can be mapped to custom contact fields.
B. Standard lead fields are automatically converted to account, contact, and opportunity fields.
C. Custom lead fields can be mapped to account, contact, and opprotunity fields.
D. Custom lead fields can be mapped to custom object fields.
28. A user profile has login hour restrictions set to Monday through Friday, 8:00 a.m. to 5:00 p.m. The user logged in at 4:30 p.m. on a Tuesday and it is now 5:01 p.m. Which behavior of the application should the user expect?
A. The user will be able to continue working and start new sessions.
B. The user will be logged out and any unsaved work-in-process will be saved.
C. The user will be able to continue working, but will be unable to start any new sessions.
D. The user will be logged out and any unsaved work-in-process will be lost.
29. When using sharing rules, what users can records be shared with? Choose 2 answers
A. Public groups
B. Roles and subordinates
C. Profiles
D. Queues
30. Universal Containers wants to capture the invoice number and account credit score for billing cases. How would an administrator accomplish this?
A. Create a validation rule.
B. Create a support process.
C. Create custom fields.
D. Create a page layout.
31. Which chart type can be used to display summary values from two different levels of grouping in a report? Choose 2 Answers
A. Stacked bar chart
B. Grouped line chart
C. Donut chart
D. Funnel chart
32. The support team at Universal Containers wants to be more proactive about reviewing support plans with customers. They would like the support representative dedicated to each account to be notified a month before the account’s support plan expires. What should an administrator configure to meet this requirement?
A. Escalation rule
B. Auto-response rule
C. Assignment rule
D. Workflow rule
33. What relationship can be selected in a custom report type where Accounts is the primary object and Contacts is the related object?
A. Each contact must have a related account.
B. Each contact may or may not have a related account.
C. Each account must not have related contacts.
D. Each account may or may not have related contacts.
34. What should a system administrator consider when deleting a custom field? Choose 3 answers
A. Existing field values must be transferred to a new custom field.
B. Field values should be archived before a field deleted.
C. Fields used in workflow and assignment rules cannot be deleted.
D. Deleted fields and values can be restored from the recycle bin within 15 days.
E. Fields must be removed from page layouts after being deleted.
35. Universal Containers set the organization-wide default setting for opportunities to private. Which records will an opportunity pipeline report return?
A. Opportunities for which the user running the report is also the account owner
B. Opportunities owned by the user running the report and users below them in the role hierarchy
C. Opportunities for the entire Sales organization regardless of the user running the report
D. Opportunities owned by the user running the report and users in the same role in the role hierarchy
36. Universal Containers needs to use cases to manage both customer support issues and internal change requests. Which functionality should a system administrator use to meet this requirement? Choose 3 answers
A. Validation rules
B. Support processes
C. Record types
D. Page layouts
E. Delegated administration
37. An opportunity record created with a close date of July 30, meets the criteria of a time-dependent workflow rule. The time-dependent action is scheduled for July 23. What happens if the opportunity is edited before July 23 and no longer meets the criteria?
A. The time-dependent action is put on hold.
B. The time-dependent action will execute on July 23.
C. The time-dependent action is automatically removed from the queue.
D. The time-dependent action will execute on July 30.
38. When case assignment rules are being set up, cases can be assigned to whom? Choose 2 answers
A. Queue
B. Case team
C. Contact
D. User
39. What user interface setting must be enabled for users to edit records in a list view?
A. Enhanced lists
B. Enhanced page layout editor
C. Enhanced profile list views
D. Inline editing
40. A marketing user has received a file of leads to import into Salesforce. What tool can be used to avoid duplicate records?
A. Merge leads function
B. Validation rules
C. Data loader
D. Import wizard
41. Which option is available when using the process visualizer? Choose 2 Answers
A. View approval processes as a flow chart.
B. Share annotated approval process diagrams.
C. Edit the criteria used to trigger the approval process.
D. Add approval steps from the process visualizer.
42. Universal Containers has a marketing team set up as a public group. A sales representative would like to engage the marketing team on one opportunity. What should the sales representative do to ensure the marketing team can access the opportunity?
A. Change the opportunity owner to the public group.
B. Manually share the record with the public group.
C. Add the public group to the opportunity team.
D. Add the public group to an opportunity queue.
43. What tab setting on a profile makes a tab NOT accessible on the All Tabs page or visible in any apps?
A. Tab Hidden
B. Default On
C. Default Off
D. Read-Only
44. Which statement is true if a custom fiscal year is enabled? Choose 2 Answers
A. The custom fiscal year automatically updates product schedules.
B. The custom fiscal year must be defined manually
C. The defined custom fiscal year only affects forecasts
D. The custom fiscal year setting CANNOT be disabled
45. What are the valid organization-wide default options for the Account Object?
A. Public Read/Write/Transfer
B. Private
C. No Access
D. Public Read/Write/Delete
46. The VP of sales at universal containers requested that “Verbal Agreement” be added as a new opportunity stage. The Administrator added this new picklist value to the stage field, but found that the new value was not available to users. What should the administrator do?
A. Ensure the limit of 10 stage values was not exceeded
B. Ensure the new value was marked as active
C. Add the new value to the appropriate record type
D. Add the new value to the appropriate sales process
47. Which is a feature of Chatter? Choose 3 Answers
A. Feeds
B. Events
C. Bookmarks
D. Recommendations
E. Notes
48. What type of customization can be done on Activities? Choose 3 answers
A. Workflow Rules
B. Custom Fields
C. Field Tracking
D. Assignment Rules
E. Validation Rules
49. What is a Junction Object?
A. A Many-to-Many relationship created with two lookup master-detail relationship
B. An object type to connect external web Services
C. A standard object
D. A Many-to-Many relationship created with two lookup relationships
50. Which functionality is available when using the data export service? Choose 2 Answers
A. Include the values of formula fields.
B. Include attachments.
C. Schedule a recurring export.
D. Export a subset or records for a given object.
C. Assign the user to the standard marketing user profile
D. Select the marketing user checkbox on the user record
– Please complete this Trailmix along with Super badge. Also, complete Business Administrator, Security Specialist, Lightning Reports and Dashboards super badges.
– You can go through these questions to speed up.
– Attempt some online mock exams to gain confidence.
Hope this helps!!
For any kind of assistance on this, please feel free to contact me [email protected]
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